Terms of service

The service is provided by SIA “PIKE”, Reg. No. 40103631502, VAT No. LV40103631502, registered at Ventspils iela 53-2, Riga, LV-1002, Latvia. These terms bind every user — tenants, landlords and the staff they invite.

That company issues the invoices and receives the payments. Its full details are:

• SIA “PIKE”
• Reg. No. 40103631502
• VAT No. LV40103631502
• Registered address: Ventspils iela 53-2, Riga, LV-1002, Latvia
• Bank: AS BlueOrange Bank, SWIFT/BIC CBBRLV22
• Account: LV24CBBR1127367800010
• Phone: +371 29565166
• Email: info@pike.lv

If you are agreeing on behalf of a company, you confirm that you are authorised to represent it.

OnlyRent is a rental management tool: it keeps a list of properties, prepares and signs leases, raises invoices, tracks payments and handles repair requests.

OnlyRent is not a listings portal, an estate agency, a payment institution or a provider of legal advice. We are not a party to the tenancy between landlord and tenant and take no responsibility for its performance. Lease templates are a starting point, not legal advice.

• An account may be created by a person aged 18 or over with legal capacity.
• The information you give when registering must be true and kept up to date.
• You are responsible for keeping your password safe and for everything done through your account.
• Tell us immediately if you suspect someone else has accessed your account.
• One account must not be shared between several people; staff should have their own.

The landlord decides which properties, leases and tenants go into the system and is responsible for the accuracy and lawfulness of that data. In relation to their tenants the landlord is the data controller and OnlyRent is a processor acting on their instructions.

The tenant is responsible for their own profile and for the content and photographs in the repair requests they submit.

When using OnlyRent you must not:

• use the service for unlawful purposes or for fraud;
• upload content that infringes other people's rights, is abusive, or contains malware;
• attempt to access accounts, data or parts of the system that are not yours;
• disrupt the service, run load attacks, or scrape data automatically without written permission;
• copy, resell or sublicense the service or any part of it.

Where these terms are seriously breached we may restrict or suspend access to the account, giving notice first unless notice would make the harm worse.

Everything you enter or upload — leases, invoices, photographs, comments — remains yours. You grant us only the rights we need in order to store, display and transmit it as part of running the service.

You confirm that you are entitled to use that content and that publishing it does not infringe anyone else's rights.

• OnlyRent is free for tenants.
• Landlords pay according to the price list in force, which is shown before a subscription is activated.
• Invoices are issued in advance for the period, and the subscription renews automatically until cancelled.
• You can cancel at any time; the subscription stays active until the end of the period already paid for.
• Late payment may attract statutory interest, and access to paid features may be suspended.
• Price changes are announced at least 30 days ahead; if you do not accept them you can end the subscription before they take effect.

Rent payments between tenant and landlord are made through a payment provider or a bank. OnlyRent does not hold or handle those funds.

Paying an invoice online in the app is handled by the MakeCommerce payment platform (https://makecommerce.lv/), owned by Maksekeskus AS. Before a payment starts, the app asks you to confirm that you have read these terms and the privacy policy; without that confirmation the payment cannot be started.

We work to keep the service running continuously, but we do not guarantee uninterrupted availability. Planned maintenance is announced in advance and carried out outside the busiest hours.

Support is available on weekdays from 9:00 to 18:00 at info@pike.lv.

The service, its source code, design, name and logo belong to OnlyRent. You receive a non-exclusive, non-transferable right to use the service within these terms; no other rights are granted.

The service is provided as it is. We are not liable for indirect loss, lost profit, or loss arising from decisions taken in reliance on data entered into the system.

Our total liability for any claim will not exceed what you paid for the service in the 12 months before the event giving rise to it. These limits do not apply to intentional breach or gross negligence, or where the law does not permit liability to be limited — consumer rights remain in full.

You can stop using the service at any time by deleting your account under Profile → Account settings → Delete account, or by writing to us. We recommend downloading a copy of your data first.

We may end or suspend the agreement where these terms are seriously breached, where payment is more than 30 days late, or where the law requires it. Where a serious breach can be put right, we give 14 days to do so first.

After an account is deleted, data is erased and retained in line with the privacy policy. Subscription fees already paid for an unused period are refunded where we end the agreement through no fault of yours.

How personal data is processed is set out in the privacy policy, which forms part of these terms. Where OnlyRent processes data on a landlord's instructions, a data processing agreement applies between the parties and is available on request.

We may amend these terms when the service or the legal requirements change. Significant changes are announced at least 30 days in advance. If you do not accept them, you can end the agreement before they take effect.

These terms are governed by the laws of the Republic of Latvia. We try to settle disputes by discussion first. Where that fails, the dispute is heard by the courts of the Republic of Latvia.

Consumers may also contact the Consumer Rights Protection Centre of Latvia or use the European Commission's online dispute resolution platform.

Send questions about these terms to info@pike.lv, or by post to Ventspils iela 53-2, Riga, LV-1002, Latvia.